At Demers, we are committed to delivering exceptional service and ensuring your fleet remains operational when you need it most. To strengthen our partnership and enhance customer support, we are excited to introduce Robin Giard, Customer and Service Experience Manager, who will serve as your primary contact for Ontario and Québec.
A dedicated contact for your needs
Robin will be your point of contact, backed by a team of service technicians, technical specialists, mobile technicians, and parts experts. His role is designed to provide seamless communication, ensuring your ambulances and buses receive the service and support they need, when they need it.
How Robin and his team support you
First-line support: For standard parts, service, and warranty inquiries, the fastest and most efficient way to receive service is through our existing phone and email channels.
Advanced service requests: For more complex needs or special requests, Robin is your direct contact to ensure the fastest resolution possible.
With his team’s expertise and proactive approach, our goal is to minimize downtime and keep your fleet on the road—so you can focus on saving lives.
Beyond standard service: proactive fleet support and upfitting
Robin’s role goes beyond service and maintenance. He is here to assist with custom upfitting, commissioning, decommissioning, and specialized post-production installations at your location. Whether you need remote PowerLOAD installations at your station or unique modifications to optimize your fleet, Robin can provide tailored solutions.
Connect with us for a quote or consultation to keep your fleet prepared and one step ahead, ensuring it’s always ready when you need it most.
Looking ahead
By enhancing our customer support structure, we aim to provide faster service, personalized solutions, and a proactive approach to fleet management. Robin is ready to work closely with you to ensure your ambulances stay road-ready and equipped to serve your communities.
