September 12th, 2024 – Mont St-Hilaire, Quebec: Crestline and Demers are pleased to announce that our Service Center is moving to a new facility in Mont St-Hilaire, which will replace our current ambulance service and parts location. This decision was made in response to our ongoing growth and to ensure we continue providing the best possible service to our customers.
“We’re thrilled about the opening of this new facility, which represents a pivotal moment for our ability to support our customers. This move not only enhances our service capabilities but also empowers us to better meet our mission of keeping every vehicle in our Customers’ fleets operational. We’re looking forward to building on this momentum and delivering great service in the years ahead.” – Brice Ravussin, Customer Care Vice-President
The new facility in St-Hilaire will create additional space at our remount center at 2994 by relocating all ambulance service operations to the new site. This expansion will allow the remount center to streamline operations and decrease remount lead times to match the increasing customer demand. The relocation of our Service Center will allow our remounts, paint, and accident teams to significantly increase their production capacity.
This move will also enhance our workshop capabilities to accommodate the growth in maintenance and repair activities, while enabling the development of a more advanced warehouse to support the rising demand for spare parts. In addition, the relocation will include new office spaces dedicated to our support teams, ensuring they have the resources to continue providing exceptional service to our customers.
“This new facility is a game-changer for us. By improving our processes and streamlining operations, we can deliver even better performance and ensure our customers experience the highest level of support.” – Robin Giard, Customer Care Manager
The relocated Service Center will provide the following services:
- Technical Service (staffed by a team of technical advisors)
- Parts Department
- Warehouse
- Maintenance & Repair Service
The new Service Center will be located at 895 rue Benoit in Mont St-Hilaire and is expected to be fully operational in October this year. We look forward to continuing to serve our customers with this enhanced facility.
